ASExtractor! does not offer refunds for purchased software products unless the transaction was subject to a fraudulent purchase. Unlike physical goods, electronically distributed software and software licenses are non-tangible irrevocable goods that can be easily duplicated. Accordingly, it is our policy that once we have distributed a release to a customer, the sale is final. The software can therefore not be returned for refund or credit. We ask you to be cautious and make sure you know what you are purchasing. To help you make the right decision, you can also contact us.
Our products come with a 3-Days Honor-Based Money-Back Guarantee. Honor-based means we will be glad to return your investment providing that:
- we are sure the product is malfunctioning (i.e. doesn't function according to the features declared at a product's homepage or other official product documents) on a client's computer/mobile device;
- we receive assistance in finding out the details of the problem on the side of a customer;
- we fail to address the deficiency within a reasonable amount of time.
ASExtractor refund policy applies only to software purchased directly from ASExtractor. If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor. To return your product, please contact our support team.
Additionally, our order support team is here to help 24/7. Please contact us at http://www.asextractor.com/contactus.html
ASExtractor! reserves the right to add, delete, or modify any provision of this Agreement at any time without notice.